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Creditora is a credit broker, not a lender, and does not make credit decisions. We may receive a commission from the lender.

CREDITORA

Privacy Policy

Last updated: May 2026

1. Introduction

Creditora is a trading style of Trust Claims Pro Ltd (Companies House no. 16450633), an Appointed Representative of Hotpond Media Ltd, which is authorised and regulated by the Financial Conduct Authority. Trust Claims Pro Ltd FCA firm reference number: 1053862. Registered with the Information Commissioner's Office (ICO registration number: ZB903936).

Creditora is a credit broker, not a lender. We work with a panel of lenders and finance providers to help match customers with suitable finance options.

We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

2. Information We Collect

We may collect the following types of information:

Personal Information:
Name, date of birth, address, email address, and telephone number.

Financial Information:
Income, employment status, and financial details relevant to your enquiry.

Credit Information:
Information relevant to assessing your eligibility for finance products.

Technical Information:
IP address, browser type, device information, and website usage data.

Usage Information:
Information about how you interact with our website and services.

3. How We Use Your Information

We may use your information to:

  • Assess your enquiry and match you with suitable lenders or finance providers
  • Provide our credit broking and lead generation services
  • Share your information with our panel of lenders and finance providers where appropriate
  • Communicate with you regarding your enquiry
  • Improve our services and customer experience
  • Prevent fraud, financial crime, and misuse of our services
  • Comply with legal and regulatory obligations

Submitting an enquiry does not guarantee approval or that finance will be offered.

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

Contract:
Processing necessary to provide our services and respond to your enquiry.

Legal Obligation:
Compliance with applicable laws and regulatory requirements.

Legitimate Interests:
Fraud prevention, service improvement, and business administration.

Consent:
Marketing communications where you have opted in.

5. Information Sharing

We may share your information with:

  • Lenders and finance providers on our panel
  • Credit brokers and introducers where relevant to your enquiry
  • Fraud prevention and identity verification agencies
  • Professional advisers, regulators, and legal authorities where required

We do not sell your personal information.

A full list of the lenders and partners we may share your data with is on our Third-Party Partners page (/third-party-partners).

6. Marketing Communications

Where you have opted in, we and our selected partners may contact you with relevant offers by email or SMS. You can opt out at any time: through our contact form (/contact), via the unsubscribe link in any marketing email, or by replying STOP to a marketing SMS. We will then stop sending marketing communications and add you to our suppression list. Opting out will not affect an enquiry you have already submitted.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss, or disclosure.

8. Data Retention

We keep your personal data only as long as necessary for the purposes set out in this policy and to meet legal and regulatory requirements — typically six years after your last interaction with us.

9. Your Rights

Under UK GDPR, you may have rights including:

  • Access to your personal data
  • Correction of inaccurate information
  • Erasure of your personal data
  • Restriction of processing
  • Objection to processing
  • Data portability
  • Withdrawal of consent

10. Subject Access Requests (SARs)

You can request a copy of the personal data we hold about you. We do not charge a fee unless the request is clearly unfounded, repetitive or excessive. To make a request, use our contact form (/contact) and select ‘Data protection request’. We may ask you to confirm your identity first, and we will respond within one month (extendable by up to two further months for complex requests, which we will tell you about).

11. Contact Information

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Trust Claims Pro Ltd
235 Tonge Moor Road
Bolton
England
BL2 2HR
United Kingdom

12. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page.